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CAUTION:
Never send User Name/Password information via email due to security reasons.

Requirements

Minimum cable modem requirements for PC and Macintosh:

Operating System:
•	Windows 7
•	Windows Vista
•	Windows XP
•	Macintosh System OS X or higher


Processor Speed:
•	Pentium-class 166 MHz minimum
•	PowerPC, iMac 100 MHz minimum (166 MHz or higher recommended)


Other:
•	CD-ROM
•	Available IRQ interrupt port
•	SVGA screen with 256 colors
•	64 MB RAM
•	90 MB free hard drive space
•	Cable outlet within five feet of computer (additional outlet work may incur additional charges)
•	1 available electrical outlet near computer for cable modem (existing computer needs are not included)
•	Working Ethernet connection with RJ45 connector, or USB connection. (Thames Valley Communications will install a fully operational Network Interface Card (NIC) if your computer does not already have one)
•	TCP/IP communications stack software installed. TVC will only install, service, and support a connection on a stand alone computer not connected to a home network, at the time of installation. Operating System installation CDs or diskettes must be available for the service installation.

Which modems does TVC support?

Motorola
SB5100
SB5101
SB5101NU
SB900
SB940
SB6120*

*This device is supported in a stand alone setting only. There are various known issues with this device in certain router settings. For more information please contact TVC support (860-446-4009).

Cable Modem Installation:

Thames Valley Communications will completely install a Motorola Surfboard Cable Modem in your home for you to begin using ($50 to purchase this modem or $3 per month to rent it), including a fully operational Network Interface Card (NIC) if your computer does not already have one. If you are using your own modem, it must be Docsis compliant modem to work.

Thames Valley Communications. Your quality hometown cable, internet and digital phone connection.

Address: 295 Meridian Street, Groton CT 06340 • Phone: 860.446.4009 • Fax: 860.446.4752