| Frequently Asked Questions Relating to Phone Service |
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| How is TVC Digital Phone different from my current provider? |
| TVC Digital Phone is the perfect complement to our blazing broadband offering. When you combine the two, you will get great phone service because your calls travel over our our carefully managed system. Convenient one bill for local and long distance service combined with your existing video and/or internet services. Enjoy phone service from a local company you know and trust, packed full with the most popular phone features, call waiting, caller ID, call forwarding, voicemail, speed dialing, anonymous call rejection and more. You have a choice in phone service providers, but none can match our features, professional installation and unparallel customer service. |
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| Can I keep my current telephone number? |
| Yes, you can transfer your current phone number to TVC Digital Phone service. Our trained customer service representatives can do a simple verification prior to installing your Digital phone service. You will still be able to make and receive calls exactly the same way you do today. |
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Can I disconnect my existing phone service after
TVC Digital Phone is installed? |
| If you are keeping your current phone number, do not contact your current service provider until AFTER being installed with our service. This will ensure that you do not loose your current phone number. Most companies will automatically stop billing once porting has happened, but to be sure, you can call and check with them (again, do not make that call until after installing phone with us). |
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What are the differences between TVC Digital Phone service
and Voice over Internet services (VoIP)? |
| By using known VoIP services you are using your current internet connection to place a call over the internet using the internet signal/bandwidth to transmit your call. This in turn can cause call quality issues such as echo, crackling and voice hesitations. With TVC Digital Phone service, your phone conversations will not be impacted by applications which require the internet. By using a standard known as Quality of Service (QOS) in the telecom industry, TVC is able to provide you with reliable and quality Digital telephone service. |
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| Do I need to be home for my Digital Phone Installation? |
| Yes. You need to be home for the installation technician to properly install and test your Digital phone service. |
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| Is there special telephones needed for TVC Digital Phone service? |
| No. Although cordless phone systems are preferred, standard touch tone phones will work with TVC Digital Phone service. Your existing telephone equipment should work with TVC Digital Phone and will be tested by the installer before your installation is completed. |
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Will my home alarm system work the same with
TVC Digital Phone service? |
We do not support monitored alarm systems, tivo, satellite television systems or other dial up devices. |
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| Can I be on the telephone and the internet at the same time? |
Absolutely! With TVC Digital Phone service each product functions separately, if you are an Internet subscriber with us you can be online and talking on the phone at the same time. |
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| How will I receive my TVC Digital Phone bill? |
To simplify things, your unlimited calling plan charges will appear on your TVC Cable bill. Any additional charges for directory assistance, international calling or operator assisted calls will be added to your bill as well. |
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| Who can I call if I have a problem with my bill? |
Please call your local TVC office at 446-4009 and speak with a customer service representative in the event that you have a question on your Digital Phone bill. |
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| Do I have to pay additional for long distance calling? |
No. TVC Digital Phone provides you with unlimited local and long distance calling at anytime day or night within the Continental US & Canada. Very competitive prices are available for out of plan long distance.
Click here to view our long distance pricing. |
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| Will I be able to call 911 with TVC Digital Phone service? |
| Safety and security is top priority and with Digital Phone service, you are provided enhanced 911 service which sends your telephone number and address information to a local 911 dispatcher if 911 is dialed from your home. Please keep in mind that cordless phones which plug into an electrical outlet will not function during a power outage. It's a good idea to be sure to have at least one corded phone in your home in case of a power outage or have a cell phone available. *If there is a network outage or a downed cable line in your area, Digital Phone service and E911 service will be interrupted until the necessary repairs can be made. This is the same with your current telephone provider today if your telephone drop was to be compromised in any way or there was a system related problem in your provider’s network. |
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| Can I keep my existing answering machine? |
| Yes. You can use your existing answering machine if you choose to. We do offer voice mail at no extra charge, chock full of special features. If you do elect to keep using your own answering machine please let us know so that we can make sure your account is configured properly. |
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| What should I do if I loose dial tone? |
| Power cycle your phone modem by unplugging the power cord (and if it is an SA modem remove the battery as well), wait 10 seconds, then plug it back in (and if battery, put that back in). Wait 4-5 minutes for all lights to cycle through before testing dial tone again. |
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| If our FAQ's do not answer your question please feel free to e-mail HelpDesk@tvcconnect.net for further assistance or call us at 860-446-4009. |
