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Frequently Asked Questions Relating to E-Mail

Mail Server Information:
•	Incoming server: mailhost.tvcconnect.net
•	Outgoing server: mailhost.tvcconnect.net
•	Account name (sometimes referred to as User Name): ___%tvcconnect.net (use % NOT @, just like e-mail address but with % and not the @)

How do I add News Groups to Outlook Express?

Click here to find out.


How do I set-up Outlook Express to get my E-mail?
Open Outlook Express: Go to Start / Programs / Outlook Express
•	Click on Tools / Accounts
•	Click on the Mail tab
•	Click on the Add/Mail button. This will open an Internet connection wizard. Follow each screen’s directions as explained below and click Next between each screen.

•	Display name: Your real name
•	E-mail address: jsmith200@tvcconnect.net (first initial, last name, & account number@tvcconnect.net)
•	Incoming server: mailhost.tvcconnect.net
•	Outgoing server: mailhost.tvcconnect.net

•	Account name: ____%tvcconnect.net (use % NOT @)
•	Password: your assigned password
•	Click Finish at the end of all screens

Why is my E-mail not working in Outlook Express?

Open Outlook Express and check your settings:

•

Click on Tools / Accounts

•

Click on Mail tab (if Mail tab is blank, refer to previous question directions)

•

Highlight mailhost.tvcconnect.net and click Properties

•

On General tab:

•	Mail account: mailhost.tvcconnect.net

•	E-mail address: ____@tvcconnect.net

•

Servers tab:

•	Incoming server: mailhost.tvcconnect.net

•	Outgoing server: mailhost.tvcconnect.net

•	Account name: ____%tvcconnect.net (use % NOT @)

•	Password: your assigned password

•

Account name: ____%tvcconnect.net (use % NOT @)

•

Click Close

How do I set it up so that each different e-mail address
has their own Inbox?

You will be creating a new identity for the second and
each subsequent e-mail address:

•

Open up Outlook Express

•

Click on File/Identities/Add New Identity

•

Type in the name of the new Identity
(display name or real name not e-mail name)

•

It will ask, Do you want to switch to ____now? Click Yes.

•

This will launch the Internet connection wizard for that account. Follow each page directions as explained below and click Next between each page.

•	Display name: Your real name

•	E-mail address: jsmith200@tvcconnect.net (first initial, last name, & account number@tvcconnect.net)

•	Incoming server: mailhost.tvcconnect.net

•	Outgoing server: mailhost.tvcconnect.net

•	Account name: ____%tvcconnect.net (use % NOT @)

•	Password: your assigned password

•	Click Finish at the end of all pages

•	You are now looking at that new identities Inbox.

How do I switch from one identity to another?

Click on File/Switch Identity. This will open a list of your identities. Double click on the identity you wish to switch to.


How do I create another e-mail adress?
•	Using Internet Explorer, go to www.tvcconnect.net
•	Click on Manage My E-Mail
•	Sign in using your default account (the one we assigned you) and password
•	Once you’re logged into the webpage click on the E-Mail button in the right hand side (if you can’t see the E-mail button, click on maximize to make Internet Explorer be full screen. You should see it now. Suggested minimum screen resolution is 1024X768.)
•	In the middle of the webpage it should now say Create E-mail Account. In E-mail User Name, type in the new name you wish to use (just the part that will come before the @ sign. ie. suzyk)
•	Real Name: type in real name
•	Password and Confirm Password: type in a password for that e-mail account.
•	Click Save when done and you should see the new e-mail name appear in the bottom list along with your default user name
•	You can now log out of the E-mail manager


How do I change my e-mail password?
You must log in to the E-mail Manager.
•	Using Internet Explorer, go to www.tvcconnect.net
•	Click on Manage My E-Mail
•	Sign in using your default account (the one we assigned you) and password
•	Once you’re logged into the webpage click on the E-Mail button in the right hand side (if you can’t see the E-mail button, click on maximize to make Internet Explorer be full screen. You should see it now. Suggested minimum screen resolution is 1024X768.)
Click on the user name in the list of e-mails and you will see “Set Password”. Supply a password greater than 6 characters. Type it in again to confirm it and click Save.


How do I change my E-mail Manager password?
•	Using Internet Explorer, go to www.tvcconnect.net
•	Click on Manage My E-Mail
•	Sign in using your default account (the one we assigned you) and password
•	Once you’re logged into the webpage click on the Details button in the right hand side
•	Click on the Password link on the bottom right hand side of the details box
•	Type in new password, again under confirm password and Click Save

I am using IE 8 and the folder list is not opening when using my TVC webmail.

Click on Tools/ Compatibility View Settings. Type in tvcconnect.net in the line that says 'Add this website' and click on Add. Click close. Log out of webmail and then back in.

Why can't I send e-mail out from Thunderbird?

Thunderbird may have done an update to their software which has changed the account settings. Click on Tools / Account Settings. Click on Outgoing Server in the left hand pane of the window.

Then click on the mailhost.tvcconnect.net entry and then Edit.

Under 'Security and Authentication' uncheck the box next to 'Use name and password'. Click OK and try to send out your e-mail again.

If our FAQ's do not answer your question please feel free to e-mail HelpDesk@tvcconnect.net for further assistance or call us at 860-446-4009.

Thames Valley Communications. Your quality hometown cable, internet and digital phone connection.

Address: 295 Meridian Street, Groton CT 06340 • Phone: 860.446.4009 • Fax: 860.446.4752