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Contact Information

Address:
Thames Valley Communications
295 Meridian Street
Groton, Connecticut 06340

Phone:
860-446-4009
860-446-4752 (Fax)
1-800-842-9710 (TDD - Telecommunication Device for the Deaf)
860-446-4766 -- Bill Pay by Phone

E-Mail:
info@tvcconnect.com
for comments & suggestions and general inquiries on availability of service, billing and package information. We address inquiries submitted through email Monday through Friday, between 8 a.m. and 4:30 p.m. If you need more immediate attention please call our office at 860-446-4009.

tvctechpoc@tvcconnect.com
for copyright and abuse notifications.

HelpDesk@tvcconnect.net
for cable & Internet technical difficulties and troubleshooting. Due to security reasons we cannot give user name/password information via email, you will need to call the office at 860-446-4009 to address at those needs.

Lobby Hours:

Monday — Friday	8:00 AM — 5:30 PM
Thursday	8:00 AM — 7:00 PM
Saturday	8:00 AM — 12:00 PM

Customer Service Phone Hours:
Monday — Friday	8:00 AM — 4:30 PM
Thursday	8:00 AM — 4:30 PM
Saturday	8:00 AM — 12:00 PM

Help Desk Hours:

Monday — Friday	8:00 AM — 9:00 PM
Saturday	8:00 AM — 4:00 PM
After hours call center available 24 hours a day for emergency calls.

Holiday Closings for 2011-2012:


New Years 2012 (Observed)	Monday, Jan 2	Office & Help Desk Closed
MLK Jr. Day	Monday, Jan 16	Office Closed Help Desk Available 8-4 *
President's Day	Monday, Feb 20	Office Closed Help Desk Available 8-4 *
Good Friday	Friday, April 06	Office Closed Help Desk Available 8-4 *
Memorial Day	Monday, May 28	Office Closed Help Desk Available 8-4 *
Independence Day	Wednesday, July 4	Office & Help Desk Closed
Labor Day	Monday, Sep 3	Office Closed Help Desk Available 8-4 *
Columbus Day	Monday, October 08	Office Closed Help Desk Available 8-4 *
Veteran's Day	Monday, Nov 12	Office Closed Help Desk Available 8-4 *
Thanksgiving Day	Thursday, Nov 22	Office & Help Desk Closed
Day After Thanksgiving	Friday, Nov 23	Office & Help Desk Closed
Christmas	Tuesday, Dec 25	Office & Help Desk Closed
*Help Desk is available by phone at 860-446-4009.

Thames Valley Communications. Your quality hometown cable, internet and digital phone connection.

Address: 295 Meridian Street, Groton CT 06340 • Phone: 860.446.4009 • Fax: 860.446.4752