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Contact Information
 

Address:
Thames Valley Communications
295 Meridian Street
Groton, Connecticut 06340

Phone:
860-446-4009
860-446-4752 (Fax)
1-800-842-9710 (TDD - Telecommunication Device for the Deaf)
860-446-4766 -- Bill Pay by Phone
E-Mail:
info@tvcconnect.com
for comments & suggestions and general inquiries on availability of service, billing and package information. We address inquiries submitted through email Monday through Friday, between 8 a.m. and 4:30 p.m. If you need more immediate attention please call our office at 446-4009.
HelpDesk@tvcconnect.net
for cable & Internet technical difficulties and troubleshooting. Due to security reasons we cannot give user name/password information via email, you will need to call the office to address those needs.
Office Hours:
Monday — Friday 8:00 AM — 5:30 PM
Thursday 8:00 AM — 7:00 PM
Saturday 8:00 AM — 12:00 PM
Help Desk Hours:
Monday — Friday 8:00 AM — 9:00 PM
Saturday 8:00 AM — 4:30 PM
After hours call center available 24 hours a day for emergency calls.
 
  Holiday Closings for 2010:
  New Year's Day Friday, Jan 1 Office & Help Desk Closed
  MLK Jr. Day Monday, Jan 18 Office Closed
Help Desk Available 8-4:30 *
  President's Day Monday, Feb 15 Office Closed
Help Desk Available 8-4:30 *
  Good Friday Friday, April 2 Office Closed
Help Desk Available 8-4:30 *
  Memorial Day Monday, May 31 Office Closed
Help Desk Available 8-4:30 *
  Independence Day
  Observance
Monday, July 5 Office Closed
Help Desk Available 8-4:30 *
  Labor Day Monday, Sep 6 Office Closed
Help Desk Available 8-4:30 *
  Columbus Day Monday, October 11 Office Closed
Help Desk Available 8-4:30 *
  Veteran's Day Thursday, Nov 11 Office Closed
Help Desk Available 8-4:30 *
  Thanksgiving Day Thursday, Nov 25 Office & Help Desk Closed
  Day After Thanksgiving Friday, Nov 26 Office Closed
Help Desk Available 8-4:30 *
  Christmas (Observed) Friday, Dec 24 Office Closed
Help Desk Available 8-4:30 *
  New Years 2011 (Observed) Friday, Dec 31 Office Closed
Help Desk Available 8-4:30 *
  *Help Desk is available by phone at 860-446-4009.
 
 
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Thames Valley Communications. Your quality hometown cable, internet and digital phone connection.
Address: 295 Meridian Street, Groton CT 06340 • Phone: 860.446.4009 • Fax: 860.446.4752